JOOAN 4K HD Outdoor Security Camera: Dual Lens with Smart Tracking

We are committed to delivering your order as swiftly as possible. Your parcel will be placed in a secure location, but we advise that you are present upon delivery. Please note that the responsibility for any stolen or lost deliveries due to incorrect shipment information lies with the buyer. Make sure to verify your shipping address is accurate before finalizing your order. By placing an order, you confirm that all information, including the shipping address, is correct.

Processing Times

Orders may take up to 2 business days to process before shipping.
Please be aware that any applicable taxes and duties imposed by customs are the customers\' responsibility

Delivery Times

Standard Shipping: 7-12 business days

Unexpected Delays

Due to the ongoing pandemic, delivery times may be longer than usual. Delays caused by shipping carriers are beyond our control, and we cannot be held responsible for them. We reserve the right to extend delivery times in situations beyond our control.

We appreciate your patience and assure you that we are doing everything possible to ensure your order reaches you as quickly as possible.

Refund Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us.
Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted. For any questions regarding returns, feel free to contact us.

Damages and Issues

Please inspect your order upon delivery and notify us immediately if your item is defective, damaged, or incorrect, so we can assess the situation and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty items). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, sale items and gift cards are not eligible for return.

Exchanges

The quickest way to receive your desired item is to return the original item, and once the return is accepted, make a new purchase for the replacement.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without needing to provide a justification. As with our standard policy, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging—and accompanied by the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us ASAP.